Where I’ve Been

Designed and delivered learning across eight departments for a 500+ employee workforce, connecting compliance, leadership development, new-hire learning, and technical education to operational priorities.

• Administered UKG Pro Learning, improving completion visibility and supporting a 97%+ company-wide training completion rate.
• Led onboarding learning for 100+ employees and created a redesigned learning catalog and monthly Training & Development newsletter.
• Coordinated vendor-led learning, facilitator selection, training budgets, and contracts; identified approximately $15,000 in annual cost improvements.
• Supported leadership development, individual development planning, and psychologically safe learning environments.

Led technical and safety training for natural gas operations, connecting field competency, regulatory qualifications, and career development. Developed structured training pathways using operational requirements and insights from incidents, near misses, and procedure changes.

• Developed a skills-and-compensation progression program for 60+ employees, aligning advancement criteria with applicable state and federal requirements and qualifications.
• Designed the pathway to help new hires build verified competencies and progress over approximately five years, including preparation for future operational leadership opportunities.
• Delivered Smith System defensive-driving training to 300+ employees and migrated training records into UKG Pro Learning to improve tracking and compliance visibility.
• Used incident reports, near misses, and new procedures to guide targeted technical and safety learning.

Managed daily natural gas field operations for approximately 20 technicians serving a customer base of more than 130,000. Balanced safe service delivery, crew scheduling, employee development, performance management, and the adoption of new operational technology.

• Supervised approximately 20 field technicians, coordinating assignments, coaching, evaluations, and field performance across a 130,000+ customer service area.
• Served as a key connection between office and field teams during implementation of a new work management system, translating operational requirements into usable field workflows.
• Provided ongoing system training and support for 80+ leaders and field employees through the transition and subsequent new-hire onboarding.
• Developed a structured career-progression initiative that supported 67% team growth and provided NISC and ArcGIS subject-matter expertise.

Built hands-on expertise in utility service and field safety, grounding later work in the realities of frontline operations.

• Performed service installations and disconnections, leak investigations, and maintenance.
• Applied operational procedures, hazard awareness, and practical troubleshooting in the field.

Connected geospatial data, mapping tools, and enterprise systems with operational decision-making.

• Created and analyzed location-based operational information with ArcGIS and ArcFM.
• Contributed to testing, documentation, and deployment of enterprise GIS system architecture.

Served in geospatial intelligence, operations, and military leadership roles, combining mission-critical technical analysis with personnel development and readiness.

• Led and trained 70+ personnel while coordinating training and deployment readiness for 200+ service members.
• Produced geospatial intelligence supporting planning, targeting, and operations during deployments to eastern Afghanistan.
• Managed the 101st Airborne Division Terrain Team website and terrain database supporting NATO/ISAF operations.
• Established and trained forward geospatial support teams; served as Senior Geospatial Analyst, GIS Operations Manager, and Platoon Sergeant.